[Hiring] Customer Service Manager @Sedgwick

Role Description

We have an exciting opportunity for an experienced Customer Service Manager to join our team and play a key role in leading, developing and inspiring colleagues while delivering exceptional service to our customers and clients.

• Create a positive, high-performing environment where colleagues feel supported, engaged, and motivated.
• Provide day-to-day leadership, coaching, and guidance to ensure service standards are consistently achieved.
• Take ownership of team performance, supporting colleagues with daily enquiries and identifying development opportunities.
• Build a culture of continuous improvement.
• Manage productivity and service levels, coaching, appraisals, engagement, and wellbeing.
• Drive operational excellence and contribute to business initiatives.
• Support the implementation of new processes and ways of working.
• Act as a key escalation point for customer and colleague queries.

Qualifications

• Proven ability to lead, motivate and develop colleagues to achieve their potential.
• Passion for delivering exceptional customer experiences and service outcomes.
• Experience managing team performance, engagement, wellbeing, and development.
• Strong communication, influencing, and stakeholder management abilities.
• Ability to drive productivity, quality, and service standards through effective leadership.
• Able to manage competing priorities and support teams in a dynamic environment.
• Confident making decisions, resolving issues, and finding practical solutions.
• Comfortable embracing change, supporting new initiatives, and responding to evolving business needs.
• Passion for improving processes, enhancing customer experiences, and developing people.

Requirements

• Organised, adaptable, and focused on achieving results.
• Excellent communicator with strong relationship-building skills.
• Confident managing changing priorities in a fast-paced environment.
• Lead by example and champion a customer-first mindset.
• Create an environment where people can thrive and perform at their best.

Benefits

• Competitive salary taking into account skills, experience, and qualifications.
• A Self Invested Personal Pension Scheme (SIPP).
• Holiday allowance of 25 days plus bank holidays.
• Flexible working from our office or your home.
• Private healthcare plan (including pre-existing conditions).
• Life assurance.
• Group Income Protection.
• Voluntary benefits including dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.
• Employee Assistance Programme for employee wellbeing.
• Discounts on various products and services.