[Hiring] Customer Service Intake Assistant @HRS Talent Solutions

Role Description

The Service Request Intake Assistant reads the initial message or online form, identifies the type of request, and records the details supplied. This is the beginning of a service process, not a position that promises a resolution or decides whether a request will be approved.

• Receiving a request:
  • Read an assigned email or submitted form in full.
  • Find the related customer or service record when enough detail is provided.
  • Identify the request type using the employer’s categories.
  • Check for essential details such as a reference or contact method.
  • Ask a focused question when a required fact is missing.
  • Open or update the request in the assigned online system.
  • Route a complete request to the team responsible for next steps.
• What good intake leaves behind:
  • A readable summary using the customer’s stated concern.
  • The correct status: new, awaiting information, or routed as appropriate.
  • Relevant correspondence connected to the same request.
  • A visible next owner when a handoff is required.
• Skills and limits:
  • Comfortable reading messages closely, entering information into online forms, and writing short replies.
  • Customer service experience is valuable.
  • Office administration experience is valuable.
  • Newcomers can learn the team’s request categories and workflow after joining.
• Working arrangements:
  • Full-time possibilities, with actual hours confirmed for the opening.
  • Remote computer-based communication through assigned systems.
  • A private home office or suitable workspace for customer details.

Qualifications

• Experience with forms, customer messages, accurate notes, or keeping requests moving is beneficial.
• Direct service-intake experience is helpful but not required.
• A beginner who can ask a clear question and document the answer should consider applying.

Requirements

• Ability to recognize boundaries in service coverage and authorization.
• Willingness to learn the team’s request categories and workflow.

Benefits

• Compensation: 62,400–65,520 per year.