[Hiring] Customer Service Eligibility Forms Assistant @HRS Talent Solutions

Role Description

A preliminary inquiry is useful only when the right team has enough information to review it. In this remote role, you would check online question forms for completeness, ask for missing factual details using approved language, and route the submission to the appropriate reviewer. You will not determine eligibility, interpret regulations, or tell an applicant that a service or benefit has been approved. The work is a combination of careful form handling, customer service, and office administration.

• Read assigned web forms and compare them with the applicable checklist.
• Identify missing answers without judging the merits of the inquiry.
• Ask concise follow-up questions through the approved online channel.
• Connect incoming replies and attachments to the original submission.
• Mark records as received, awaiting information, or ready for review as instructed.
• Keep customer-facing messages professional and easy to understand.
• Send an unclear or urgent exception to the designated reviewer.
• Record the next owner when the form leaves intake.

Qualifications

• Previous customer service or office administration experience can help.
• Accurate form completion in another setting is beneficial.
• Ability to learn a browser-based system.
• Clear written communication skills.

Requirements

• Ability to follow the employer's privacy instructions.
• Understanding that completing an online form begins a review and does not establish eligibility.
• Ability to report which required fields are frequently missed.

Benefits

• Remote work flexibility.
• Part-time or full-time options depending on the opening.
• Training on checklists, privacy practices, status labels, and escalation rules.

Application process

An application can highlight careful reading, forms, email replies, or respectful questions when details are missing. If your experience is limited, describe how you checked information before passing it to someone else. Familiarity with a particular intake platform is not required. At a later stage, shortlisted applicants may be asked to apply on the hiring company’s website. The hiring team will explain the specific forms and support available for this opening.