[Hiring] Customer Service Case Status Assistant @HRS Talent Solutions

Role Description

This remote position updates the administrative status of service requests from information supplied by the people handling them. Your job is to reflect that state accurately in an online tracker so colleagues do not rely on an old note.

• Make the current status visible.
• Work from a confirmed source.
• Update the relevant status according to instructions.
• Leave a brief note of the source for status changes.
• Ensure accurate office administration to make the online status useful to the customer service team.
• Record the distinction between different stages of a request.
• Handle request histories and customer details privately.
• Record contact steps without assuming customer acceptance.

Qualifications

• Comfort with online forms or simple tracking sheets.
• Close reading skills.
• Willingness to ask when a status is unclear.
• Prior customer service or office administration experience (not required).
• Experience keeping a project or shared list current in another setting (relevant).

Requirements

• Ability to distinguish a confirmed update from an assumption.
• Willingness to learn a defined process during onboarding.
• Access to a home office or comparable workspace.

Benefits

• Full-time position.
• Pay: 58,240–61,360 per year.