[Hiring] Customer Service Associate with German @Strada Global

Role Description

Join us on a journey of endless possibilities at Strada, where possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

As a Customer Service Associate with German, your key responsibilities will include:

• Perform HR data entry, including data validation, completely and accurately as defined by the standards and client contract.
• Monitor and manage ticket queues using the appropriate tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholds.
• Respond to client employee and business partner queries and requests effectively based on defined standards and contract requirements.
• Provide HRIS navigation support to clients.
• Identify deviations from the standard scope of service and act accordingly, including the identification and support of change request opportunities.
• Recognize and deal appropriately with sensitive and confidential information.
• Participate in projects as needed and assigned.

Qualifications

• Advanced English and German skills.
• Good understanding of MS Office tools such as Excel, Word, and PowerPoint.
• Experience in customer service or working with HR and payroll data.
• Flexibility to support a global and fast-paced environment.
• Attention to detail.
• Excellent written and verbal skills.
• Self-motivated and a willingness to learn.

Requirements

• Private medical care (Luxmed).
• Benefit platform (MultiSport card, cinema tickets, vouchers, and many more).
• Possibility to work from home.
• Possibility for development within a multinational organization.
• Excellent work atmosphere.

Benefits

• Health coverage.
• Wellbeing programs.
• Paid leave (vacation, sick, parental).
• Retirement plans.
• Learning opportunities.