[Hiring] Customer Service Associate with German @Strada

Role Description

Join us on a journey of endless possibilities. At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Key Responsibilities

• Perform HR data entry, including data validation, completely and accurately as defined by the standards and client contract.
• Monitor and manage ticket queues using the appropriate tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholds.
• Respond to client employee and business partner queries and requests effectively based on defined standards and contract requirements.
• Provide HRIS navigation support to clients.
• Identify deviations from the standard scope of service and act accordingly including the identification and support of change request opportunities.
• Recognize and deal appropriately with sensitive and confidential information.
• Participate in projects as needed and assigned.

Qualifications

• Advanced English and German skills.
• Good understanding of MS Office tools such as Excel, Word, and PowerPoint.
• Experience in customer service or working with HR and payroll data.
• Flexibility to support a global and fast-paced environment.
• Attention to detail.
• Excellent written and verbal skills.
• Self-motivated and a willingness to learn.

Benefits

• Private medical care (Luxmed).
• Benefit platform (MultiSport card, cinema tickets, vouchers, and many more).
• Possibility to work from home.
• Possibility for development within a multinational organization.
• Excellent work atmosphere.

Company Description

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

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We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.