[Hiring] Customer Service Analyst @Cynet Systems

Role Description

• Engage customers via phone, email, and webinars to provide guidance, resolve queries, and promote platform adoption.
• Capture customer feedback, maintain engagement records, and collaborate with cross-functional teams to improve customer outcomes.
• Prepare reports and track onboarding progress, customer interactions, and adoption metrics.

Qualifications

• 2+ years of professional experience in customer service.
• Experience in customer onboarding, account management, platform operations, service desk functions, or customer support environments.
• Hands-on experience with user provisioning, identity and access management (IAM), or related account administration tools.
• Good understanding of user lifecycle management, including onboarding, access modification, and offboarding processes.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and reporting/dashboard tools.
• Strong analytical and problem-solving capabilities.
• Customer-facing experience with a customer-centric approach.
• Proficiency in CRM tools and customer management platforms.
• Basic understanding of technology and networking concepts.
• Ability to coordinate across cross-functional teams.
• Strong organizational and follow-up skills.

Requirements

• Pay Range: $13/hr - $18/hr

Company Description