[Hiring] Customer Resource Delivery Assistant @HRS Talent Solutions

Role Description

The Customer Resource Delivery Assistant reviews routine online requests, identifies the approved material that matches the question, sends it through the designated channel, and records the exchange. This is an introductory customer service and office administration role.

• Read assigned requests in an online customer inbox.
• Identify the question and any account context already provided.
• Locate a current approved guide, form, or help page.
• Check whether the resource is appropriate for that customer and channel.
• Send a brief, specific message explaining what the material covers.
• Record the resource sent and the case status.
• Flag outdated, broken, or confusing resources to the content team.
• Refer a question that requires a specialist's answer.

Prior experience with customer service or office administration is helpful but not required. The employer will teach the resource library, privacy rules, and routing decisions. You should be comfortable reading online material, explaining why a link is relevant, and noticing when no available guide fits.

The opening is remote and may have part-time or full-time hours. Pay is $27 per hour. A private home office or similarly suitable space supports customer communication; the hiring company will specify equipment and working hours.

Qualifications

• Comfortable reading online material.
• Ability to explain why a link is relevant.
• Noticing when no available guide fits.

Requirements

• Accuracy and a respectful response.
• Ability to check the source and seek help when an answer is outside the approved material.

Benefits

• Remote work opportunity.
• Flexible part-time or full-time hours.
• Pay rate of $27 per hour.