[Hiring] Customer Operations Lead @HUD

Role Description

We’re looking for a Customer Operations Lead to own the customer-facing work that cannot or should not be automated with AI. You’ll own the systems around successful customer activation and engagement as the implementation counterpart to our GTM Engineers.

• Own the human-in-the-loop layer of HUD’s operations across our customers - data suppliers (vendors) and frontier labs and enterprises (buyers).
• Jump into customer conversations when a human touch is needed to build trust, clarify context, or move things forward.
• Resolve contract, onboarding, and platform blockers by working with the right internal owners.
• Turn recurring customer issues, feedback, and learnings into better processes, platform, and communications.
• Build lightweight systems that streamline workflows or make resolving problems easier the next time they occur.

Qualifications

• Experience in customer operations, business operations, consulting, or similar roles.
• Familiar with CRM tools, external vendor management, and AI-native CRM campaigns, email tracking.
• Demonstrated judgement in customer-facing situations - you know when to be helpful, when to push back, and when to escalate.
• Comfort managing many small but important threads at once.
• High attention to detail and strong follow-through.
• Used AI tools to improve their productivity.

Requirements

• Early-stage startup experience with ability to work independently in fast-paced environments.
• Experience working with technical customers.
• Familiarity with RL, e.g., you know what environments, evals, and benchmarks are.
• Thrive in unstructured problem spaces.

Benefits

• Competitive compensation.
• 100% covered top-of-the-line medical, dental, and vision from Blue Shield of CA (US employees).
• Lunch and dinner when you’re in the office (in-office employees).
• Company-wide holiday break (Christmas Eve to New Year’s Day) on top of PTO and paid holidays.
• Other perks including an Equinox membership, 401k, and commuter benefits (US employees).
• Unlimited* access to tokens for ChatGPT, Claude Code, Cursor, etc. *

Compensation

• San Francisco (and other major US cities): $95,000 - $165,000.
• Singapore: $70,000 - $120,000.
• Rest of world: $55,000 - $120,000.