[Hiring] Customer Experience Specialist @We Insure, LLC.

Role Description

As a Customer Experience Specialist at We Insure, you’ll support policyholders, producers, lenders, and partners by handling inbound calls, chat support, and insurance service requests. You’ll help customers with policy questions, billing, coverage changes, and other insurance needs while delivering accurate and timely service in a high-volume contact center environment.

Qualifications

• 2+ years of customer service experience.
• Minimum of 1 year of call center experience required, with insurance industry experience strongly preferred.
• Strong verbal and written communication skills with attention to detail.
• Ability to multitask across multiple systems while assisting customers.
• Proficiency with Microsoft 365 and ability to type at least 45 words per minute.
• Dependable, adaptable, and comfortable working independently and collaboratively.
• Ability to work in a fast-paced, metrics-driven environment and apply feedback.

Requirements

• Start Date: January 11, 2027
• Hourly Pay: $20-23 per hour, based on experience.
• Location: Full-time remote, Florida residents only.
• Remote Work Requirements: Must have a reliable, high-speed internet connection and a dedicated, quiet workspace suitable for handling customer calls.
• Schedule: Full-time, with paid training.
• License: Florida Property & Casualty insurance license preferred. Must be willing to obtain and maintain the required license within 30 days of hire. We Insure covers exam fees for the first two attempts.

Benefits

• Handle inbound calls, chat support, and occasional outbound follow-ups for policyholders and producers.
• Assist with policy questions, billing, payments, cancellations, coverage changes, and documentation requests.
• Navigate multiple insurance carrier systems to accurately process customer requests.
• Manage a high volume of calls and service requests while meeting quality, efficiency, and productivity goals.
• Document customer interactions and process policy changes accurately.
• Support customer retention and identify opportunities for additional coverage.
• Participate in ongoing training, coaching, and process improvements.