[Hiring] Customer Experience Agent @Kalkomey Enterprises, LLC

Role Description

The Customer Experience Agent is the first point of contact for customers seeking assistance with products, services, and account inquiries. This role is responsible for delivering responsive, accurate, and empathetic support across all communication channels, including phone, email, and chat, in both English and French. The CX Agent handles routine inquiries and straightforward issue resolution, following established workflows and escalating complex cases to senior agents when appropriate. Success in this role is built on consistency, attention to process, and a genuine commitment to a positive customer experience.

Qualifications

• Bilingual fluency in French and English, written and verbal, required.
• Minimum of one year of experience in an inbound call center environment, preferably supporting multiple brands.

Requirements

• Ability to work a fixed shift of either Sunday through Thursday or Tuesday through Saturday, including weekday evening hours.

Benefits

• Employer matched RRSP
• Medical/Dental/Vision insurance with generous employer contributions
• 3 weeks paid vacation, 12 paid holidays, paid community service day, and a flexible work schedule
• Annual wellness allowance, as well as a paid mental health day once a year for when you need it
• Automatic WFH contribution to each paycheck
• Employee Assistance Program (EAP)