[Hiring] Customer Engineer @Cummins

Role Description

We are looking for a talented Customer Engineer to join our team in the Mississippi, Memphis area, or western Alabama. In this role, you will make an impact in the following ways:

• Serve as the primary technical liaison for OEM customers, providing product information, managing specifications, communicating product changes, and supporting the resolution of installation and integration issues.
• Investigate and resolve product integration, installation, and application challenges by identifying root causes, recommending corrective actions, and documenting outcomes to drive continuous improvement.
• Support and enhance key engineering processes, including Installation Quality Assurance (IQA), OEM integration, product selection, and the effective use of tools such as Advisor, COLS, and GCE to enable high-quality technical decisions.
• Collaborate with Subject Matter Experts, Application Engineers, and Value Package Introduction (VPI) teams to deliver accurate product data, installation requirements, and customer solutions.
• Apply in-depth product, application, and market knowledge to support OEM product selection, equipment design, and machine optimization while ensuring customer requirements are met.
• Translate the voice of the customer into functional product requirements and advocate for customer needs throughout product development, design reviews, and product change initiatives.
• Validate prototype machine performance and ensure products are applied and installed correctly, meeting Cummins standards, customer system requirements, and operating environments.
• Drive technical problem resolution and continuous improvement initiatives while coordinating activities among technicians and other support resources, contributing to team success and enhancing engineering processes and systems.

Qualifications

• Candidate must reside in Mississippi; the Memphis, Tennessee, metropolitan area; or western Alabama to support assigned OEM and defense-related customer accounts.
• Minimum of two years of experience.
• Hands-on capability and proficiency in using hand tools, multimeters, thermocouples, and a PicoScope.
• Ability to follow established safety guidelines.
• Ability to lift up to 30 pounds.
• Ability to manage multiple customers and projects.
• Ability to travel within the region on short notice to meet customer schedules.
• Self-starter with the ability to independently manage assigned projects.

Requirements

• Entry level/Early career professional. Preferred candidates would have relevant experience working in either a temporary student employment environment (intern, co-op, or other extracurricular team activities) or as an early career professional in a relevant technical discipline area.
• Knowledge of MS Office tools is also preferred.

Preferred

• Familiarity with wiring schematics, engine components, industrial equipment, or vehicles is a plus.
• Familiarity with Salesforce is a plus; training will be provided on uploading and maintaining information in the system.

Compensation

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.