[Hiring] Customer Success Intern @Bask Health

Role Description

We're looking for a Customer Success Intern to support our Customer Success team and gain practical experience working with SaaS software, e-commerce merchants, and customer-facing operations. This internship is designed for someone who wants to learn how Customer Success teams build relationships, support onboarding, improve product adoption, and help customers get value from software.

• Work alongside experienced Customer Success Managers and other team members to assist with daily customer success activities.
• Learn about Bask Health's platform, the businesses using it, and the processes involved in supporting customers after they sign up.
• Develop an understanding of the merchant-facing aspects of the platform.
• Learn how entrepreneurs use Bask Health to launch and operate online businesses.
• Become familiar with the customer journey from onboarding through ongoing platform adoption.
• Observe how Customer Success Managers communicate with merchants and manage customer relationships.
• Help organize customer onboarding information and track outstanding tasks.
• Assist with preparing onboarding checklists and customer follow-up materials.
• Help maintain accurate customer account records.
• Update assigned information in approved CRM and customer success systems.
• Assist with preparing customer meeting notes and documenting action items.
• Help track follow-up commitments made during customer conversations.
• Support Customer Success Managers with routine administrative tasks.
• Learn how customer onboarding milestones are organized and monitored.
• Help identify missing information or incomplete tasks that may delay onboarding.
• Communicate with internal team members to clarify assigned responsibilities.
• Participate in customer meetings when appropriate and approved by your supervisor.
• Observe how Customer Success Managers ask questions to understand customer goals.
• Learn how to communicate professionally with entrepreneurs and business owners.
• Assist with routine customer communications under supervision.
• Help prepare draft follow-up emails and customer-facing messages.
• Ensure customer communications are reviewed when required by established procedures.
• Help customers locate approved onboarding resources and support documentation when authorized.
• Learn how different platform capabilities relate to merchant operations.
• Develop familiarity with online storefronts, questionnaires, checkout processes, and other supported workflows.
• Assist with organizing common customer questions and feedback.
• Help identify recurring onboarding questions that could be addressed through clearer documentation.
• Contribute to internal knowledge articles and customer education resources.
• Help maintain organized onboarding guides and frequently asked questions.
• Participate in reviewing existing support documentation for clarity and accuracy.
• Help identify outdated instructions and bring them to the appropriate team.
• Learn how Customer Success teams measure onboarding progress and product adoption.
• Become familiar with customer engagement and retention concepts.
• Help organize account information used in customer success reporting.
• Assist with preparing internal summaries of customer activity when requested.
• Help track assigned customer success projects and administrative tasks.
• Learn how teams identify customers who may need additional support.
• Observe how Customer Success Managers handle customer concerns and follow-up conversations.
• Develop an understanding of the importance of accurate documentation and reliable communication.
• Help identify opportunities to improve internal customer success processes.
• Assist with organizing information for customer business reviews.
• Help prepare customer account summaries and relevant background materials.
• Support research on e-commerce businesses and merchant operating models.
• Learn about common challenges entrepreneurs face when launching online businesses.
• Become familiar with e-commerce concepts such as storefronts, subscriptions, checkout experiences, and customer acquisition.
• Learn how SaaS platforms support business operations.
• Help research customer education topics and relevant merchant resources.
• Contribute to projects that improve onboarding consistency and customer communication.
• Assist with organizing customer feedback for Product and Engineering teams.
• Learn how customer feedback can influence software improvements.
• Help categorize common merchant questions and recurring platform issues.
• Document reported problems accurately when assigned.
• Recognize when a customer question requires specialized technical assistance.
• Escalate technical issues to experienced team members rather than attempting unauthorized fixes.
• Learn how Customer Success and Technical Support teams collaborate.
• Participate in internal meetings and training sessions when appropriate.
• Ask questions to better understand unfamiliar workflows.
• Take notes during training and apply what you learn to assigned tasks.
• Receive feedback from experienced team members and use it to improve your work.
• Develop stronger written communication and organizational skills.
• Learn how to manage multiple assignments and prioritize tasks.
• Communicate proactively when you need clarification or additional assistance.
• Take responsibility for completing assigned work accurately and on time.
• Be encouraged to share ideas for improving routine processes.
• Work with a remote team and learn how to collaborate effectively through online tools.
• Become comfortable using spreadsheets, CRM systems, project management tools, and internal documentation.
• Learn the importance of maintaining accurate customer information.
• Follow approved privacy, security, and information-handling procedures.
• Access only the customer information necessary and authorized for assigned responsibilities.
• Use designated systems when handling customer records.
• Recognize when a request involves clinical, pharmacy, or compliance matters.
• Direct those questions to the appropriate authorized teams.
• Never provide medical advice, make clinical decisions, or independently approve regulated activities.
• Learn how to maintain professional boundaries when supporting customers.
• Develop confidence communicating with internal teams and, when authorized, external customers.
• Understand how Customer Success Managers balance customer needs with internal processes.
• Learn how strong customer relationships are built through communication, organization, and follow-through.
• Gain exposure to the practical challenges of supporting growing e-commerce businesses.
• Develop an understanding of how customer onboarding, adoption, and retention connect.
• Contribute to projects that help the Customer Success team work more efficiently.
• Participate in discussions about customer challenges and opportunities for improvement.
• Learn how to identify actionable information from customer feedback.
• Help prepare documentation that supports consistent customer experiences.
• Be encouraged to take initiative within the responsibilities assigned to you.
• Receive guidance while gradually developing independence in routine tasks.
• Build practical experience that can support a future career in Customer Success, account management, customer operations, or SaaS.
• Contribute to a team environment that values curiosity, accountability, and continuous learning.

Qualifications

• Current student, recent graduate, or early-career candidate interested in Customer Success, business operations, or SaaS.
• Strong interest in learning how Customer Success teams work.
• Clear written and verbal communication skills.
• Ability to communicate professionally with internal team members and customers.
• Strong organizational skills and attention to detail.
• Ability to complete assigned tasks accurately and on time.
• Comfortable learning and navigating web-based software.
• Basic familiarity with email, spreadsheets, and online collaboration tools.
• Willingness to learn CRM and customer success management systems.
• Interest in e-commerce, entrepreneurship, and online businesses.
• Ability to follow instructions and ask questions when clarification is needed.
• Strong willingness to learn new processes and tools.
• Ability to manage multiple assignments and follow-up responsibilities.
• Comfortable receiving feedback and applying it to improve performance.
• Strong sense of accountability for assigned work.
• Ability to work independently while collaborating with a remote team.
• Professional and respectful communication skills.
• Ability to maintain accurate notes and documentation.
• Willingness to follow established customer communication procedures.
• Understanding of the importance of privacy and secure information handling.
• Ability to recognize when a request requires escalation.
• Strong curiosity and willingness to investigate unfamiliar topics.
• Availability to collaborate during agreed U.S. Eastern Time internship hours.
• Comfortable working in a growing software environment.
• Positive attitude toward learning, teamwork, and professional development.

Nice to Have

• Currently pursuing or recently completed a degree in Business, Marketing, Communications, Information Systems, or a related field.
• Previous internship experience in customer support, Customer Success, or business operations.
• Experience working in a customer-facing role.
• Familiarity with Shopify, BigCommerce, or other e-commerce platforms.
• Personal experience operating a Shopify store, TikTok Shop, Amazon business, or other online store.
• Experience participating in an entrepreneurial or student-run business.
• Familiarity with direct-to-consumer business models.
• Experience using HubSpot, Salesforce, Zendesk, or similar tools.
• Experience maintaining spreadsheets or tracking project tasks.
• Familiarity with Google Workspace or Microsoft Office.
• Experience preparing meeting notes and follow-up summaries.
• Experience assisting with customer onboarding or software training.
• Familiarity with online storefronts, checkout processes, and subscriptions.
• Experience conducting business research or organizing customer information.
• Experience creating written guides, presentations, or documentation.
• Experience working with remote teams.
• Interest in healthcare technology or telehealth software.
• Experience working in a startup or small business environment.
• Strong interest in building a career in SaaS Customer Success.
• Experience completing relevant school projects or independent business initiatives.