[Hiring] Customer Success Engineer @Bask Health

Role Description

Reporting to the Customer Success & Engineering, the Customer Success Engineer's responsibilities include:

• Resolving customer concerns
• Creating and improving internal tooling
• Engineering solutions to help Bask customers get the most out of the platform

To be successful in this role, you must be an excellent communicator who's able to earn our customers' trust and understand technical problems quickly. You will also ideally have a background in web development and have a passion for digging deep to find and resolve root causes. In addition to this, you will be comfortable with weekend on-call work based on a rota system.

Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience.

Customer Success at Bask Health is AI-first and customer-obsessed. Work starts in an LLM to clarify intent and context, moves into research and execution, is validated with real patients and partners, and is continuously refined as we learn. AI and self-serve research are default parts of the workflow, not side experiments.

We are looking for Customer Success people who take full ownership of their accounts, treat AI as a real collaborator, and care deeply about the patient and provider experience.

Qualifications

• Understanding of modern web architecture, frontend frameworks like Next.js and React
• Comprehension of how metered usage and subscriptions work in a complex SaaS product
• Experience with incident management and procedural communication
• Exceptional communication skills
• Inquisitive mind and lead by example
• Comfortable working with a fully remote, globally distributed team
• Passion to deliver a customer experience second to none
• Availability to work within a weekend on-call rota

Requirements

• Solving interesting cases for Bask customers
• Troubleshooting customer issues alongside our engineering team
• Working with other Bask teams to provide advice and assistance, both internally and externally
• Developing and improving internal tools alongside engineering
• Specializing in a few product areas and owning that within the team
• Improving existing, and identifying new, internal documentation, processes and policies
• Assisting Customer Success Managers with Enterprise requests

Benefits

• Great compensation package and stock options
• Culture Focused: Prioritizing a high-performance culture of top talent
• Learn and Grow: Mentorship and events to help build your network and skills
• Unlimited PTO: Trust to maintain a healthy work/life harmony
• Remote Friendly: Work with teammates from different time zones across the globe
• Gear Provided: Necessary equipment and a WFH budget to outfit your space