[Hiring] Customer Education Program Manager @Ashby

Role Description

As our first dedicated live-learning hire, you’ll help define what this program becomes and build the practices that make it work. You’ll lead how those experiences should come together, bring a point of view on where we should invest next, and define what great live learning at Ashby should feel like.

• Own the Customer Success live-learning program, bringing existing programs together under a shared calendar, planning process, and consistent customer experience.
• Make sessions easier to run by owning registration, reminders, session setup, presenter preparation, live production, surveys, follow-up, and recording handoffs.
• Design learning around customer needs by partnering with presenters and Customer Education Program Managers.
• Help experts become effective presenters by defining high-quality sessions, running rehearsals, and coaching presenters.
• Host and facilitate selected sessions, leading or co-facilitating learning where it serves the program.
• Own the live-learning recording library, making useful sessions easy to find and learn from after the live event.
• Make sessions easy to discover and join by working with Marketing on the website experience.
• Measure and improve the program by tracking registration, attendance, engagement, and learner feedback.
• Expand deliberately using customer needs and program evidence to recommend additional audiences and formats.

Qualifications

• You’ve owned recurring live education or a comparable customer-facing program.
• You come from customer education, product training, customer success, enablement, learning design, or webinar program management.
• You own recurring work reliably, managing a calendar, contributors, deadlines, and dependencies.
• You’ve helped people learn something complex, explaining clearly and checking for understanding.
• You’re comfortable facilitating live sessions, guiding participation and adjusting your approach as needed.
• You help others teach effectively by providing specific, constructive feedback.
• You learn products firsthand, exploring workflows and testing your understanding.
• You’re comfortable with operational details, having worked with webinar or virtual-learning platforms.
• You bring a point of view and turn it into practice, assessing existing programs and driving improvements.
• You use evidence to improve, leveraging learner feedback to assess session effectiveness.

Requirements

• You may not be a great fit if you want to focus exclusively on presenting.
• You want to focus on program strategy without staying close to delivery.
• You measure success primarily by the number of events delivered.
• You need an established playbook for every decision.

Benefits

• 10-year exercise window for stock options.
• Unlimited PTO with four weeks recommended per year.
• Twelve weeks of fully paid family leave in the US.
• Generous equipment, software, and office furniture budget.
• $100/month education budget with manager approval for more expensive items.
• Top-notch health insurance for you and your dependents with all premiums covered.

Company Description

We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better.

• We are well funded and backed by great investors, including Y Combinator, Elad Gil, and Lachy Groom.
• Following our Series D in 2025, we’re continuing to grow ARR at more than 100% year over year.
• We serve over 5,000 customers, including industry leaders like Snowflake, OpenAI, Shopify, Ramp, Notion, Reddit, and Zapier.
• Our growth and retention metrics are best-in-class among our peers.