[Hiring] Customer Development Representative II @Infoblox

Role Description

We have an opportunity for a Customer Development Representative II to join our Customer Development team in Poland, reporting to the Associate Manager of Customer Development. In this remote or hybrid role, you will work closely with Sales, Legal, Finance, Technical Support, channel partners, and customers to expedite the sale and closure of all maintenance and subscription renewals. You will be responsible for managing your region to meet or exceed targets for maintenance and subscription renewals for our Daybreak project. You will also manage numerous customer contacts at different stages of the customer lifecycle and work as a trusted partner, allowing customers to meet their business objectives with our products.

Be a Contributor - What You’ll Do

• Analyze data collected during account reviews and meetings to create practical proposals for expansion, upsell, and refresh, ensuring customer satisfaction and surpassing monthly and annual sales targets.
• Manage the timely generation of renewal quotes, validation, auditing, and comprehensive management of all aspects of maintenance and subscription renewals.
• Facilitate relationships with clients, encouraging adoption of Infoblox products and retention, and aligning with customer goals to enhance organizational efficiency.
• Develop a trusted advisor relationship with customers, identifying and addressing issues and ensuring quick resolution by leveraging cross-functional teams.
• Collaborate with the Sales Account team to support accounts, identify opportunities for improving Infoblox services across functions, and develop upsell and cross-sell opportunities.
• Use the RKO deck for a comprehensive assessment of customer needs, goals, and challenges, tailoring solutions to align with customer objectives.
• Deliver RKO presentations to the technical buyer, exploring expansion opportunities, assessing technology refresh appetite, and validating the perceived value of purchases.
• Foster a collaborative atmosphere between the field and customer development organizations while driving expansion and tech refresh initiatives in renewing accounts and optimizing field engagement.
• Target the eligible customer list provided to educate customers of impending EOL events and execute early refresh motions, converting customers to the latest Infoblox platform before the EOL date.
• Apply AI to campaign measurement, forecasting, segmentation, and attribution to improve decision speed and marketing impact.
• Translate complex marketing questions into AI-powered analytics solutions that drive insights, better investment decisions, and stronger go-to-market outcomes.

Qualifications

• 4+ years of work experience in customer success or account management.
• 3+ years of service renewals experience with an emphasis on channel.
• Expert working knowledge of the service business, including co-termination, service terms, and terms and conditions.
• Experience working with both internal and external customers in a multi-tier channel environment.
• Proficiency with Excel and Salesforce.
• Experience with SaaS applications, deployments, and migration to cloud services.
• Fluency in English and German.
• Excellent organizational, consulting, project management, and time management skills.
• Fresh ideas about SaaS user adoption and customer churn mitigation.
• Bachelor's degree preferred.

Requirements

• First 90 Days: Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work.
• Six Months: Deliver a signature win: ship a feature, close a marquee deal, launch a campaign, or roll out a game-changing process.
• One Year: Own your domain, mentor the next newcomer, and steer our roadmap with data-driven ideas.

Benefits

• Comprehensive health coverage, generous PTO, and flexible work options.
• Learning opportunities, career-mobility programs, and leadership workshops.
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy.
• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations.
• Charitable Giving Program supported by Company Match.