[Hiring] Customer Care Specialist @HeyOrca

Role Description

We're looking for an enthusiastic Customer Care Specialist who loves working with people, embraces variety, and is always ready to learn something new. At HeyOrca, our Customer Care team wears many hats:

• Supporting customers
• Solving technical issues
• Assisting with subscription and account requests
• Collaborating with other teams

You'll get hands-on experience across multiple areas of the business, with real opportunities to deepen your skills. We value collaboration, curiosity, and personal growth, and we'll provide you with the resources and guidance to expand your skill set.

Responsibilities

• Assisting customers via in-app messenger and email, with training to provide 1:1 call training and support.
• Partnering with the product and development teams to troubleshoot and resolve technical issues.
• Supporting customers with subscription, billing, and account management questions, working closely with our billing and sales teams.
• Spotting trends in support tickets and sharing insights to improve the product.
• Escalating urgent issues that impact multiple customers.
• Supporting the team in updating knowledge base articles, academy lessons, and other educational resources.
• Pitching in on special projects or cross-team initiatives as needed.
• Some evening shifts are a part of the schedule, and rotated holiday coverage is required, but we balance schedules to protect work-life harmony!

Qualifications

• 1-2 years of experience in a similar role
• Excellent communication and problem-solving skills
• Passion for delivering exceptional customer experiences
• Ability to work effectively across different teams and adapt to shifting priorities
• Strong attention to detail and organizational skills
• Familiarity with ticketing/support tools and openness to flexible scheduling
• Experience with social media marketing is an asset
• Interest in growing into account/billing operations, or customer success work is an asset

Benefits

• Fostering a culture of innovation and collaboration
• Supporting work-life balance
• Valuing creativity and expertise
• Building products that truly make a difference for our users
• Commitment to a diverse and inclusive workplace

Company Description

At HeyOrca, we are committed to building a diverse and inclusive workplace where every team member feels valued and empowered. We believe that our differences make us stronger and drive innovation. We welcome applications from people of all backgrounds, experiences, and perspectives. HeyOrca is an equal opportunity employer, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please note that we will only communicate with our job applicants by using @heyorca.com domains and [email protected] email. We will never contact applicants from any other email address. We will never ask for money or private information like SIN from potential employees. Be cautious of any unauthorized solicitations.

You may view the most current and accurate job postings at HeyOrca by visiting https://www.heyorca.com/careers .