[Hiring] Customer Care Specialist @TaskUs

Role Description

As a Customer Care Specialist, you will act as the backbone of the company with the primary goal of providing the absolute best, world-class customer experience to our premium clients. You will be a true brand ambassador, combining empathy with deep product expertise to resolve inquiries accurately, efficiently, and respectfully in every interaction.

• Track and follow cases to ensure they are closed in an efficient and timely manner.
• Maintain high customer satisfaction, representing a major brand.
• Experience in technical-based customer assistance through voice, chat, email, and other channels.
• Escalate unresolved cases by contacting 2nd level support Interaction Experts.
• Previous experience dealing with challenges in a customer-focused role.
• Problem-solving and critical thinking skills.
• A passion for problem-solving with the customer's interest and satisfaction as the primary goal.
• Ability to understand customers' needs and celebratory life moments, answer product and inventory-related questions, and process customer and payment details.
• Fashion savvy.
• Ability to effectively and correctly communicate verbally and in written format.
• Other duties as assigned.

Qualifications

• Fluent in English (C1/C2) speaking and writing.
• Minimum 1-2 years experience in Customer Support, technical support, especially with fashion functions.
• Great communication skills, both written and oral.
• Strong abilities to work independently and as a remote team player.
• Adaptable and flexible, demonstrating abilities to work with process and information changes.
• Willingness to participate in a background screening.
• Proven customer communication experience (Chat, Email & Phone).
• Strong working knowledge of systems and PC-based internet and software applications (e.g., internet, Microsoft Office).
• Empathy for customers experiencing issues and ability to help resolve their issues.
• Ability to navigate documentation and resources to provide world-class service.
• Clear communicator - customers leave interactions with zero confusion.
• Problem solver - ability to identify and troubleshoot issues.
• Coachable - open to feedback and can show improvement.
• Willingness to work in shift rotations, including weekends and holidays (if needed).

Requirements

• Working hours are subject to change and will be notified in a timely manner to allow work-life balance.

Benefits

• Private Health and Life insurance with Generali.
• Transportation allowance: 65€ gross/month.
• Meal allowance: 85€ net/month.
• Birthday leave: 1 additional day off paid by the company (after the course of the 1st year in TaskUs).
• Salary: 1050 EUR gross monthly (14 salaries per year).