[Hiring] Customer Care Advocate @VetJobs

Role Description

This is a full-time, remote opportunity supporting TRICARE beneficiaries by providing accurate information, answering benefits-related questions, resolving concerns, and delivering exceptional customer service to military members and their families. At VGS, we believe meaningful work begins with a commitment to service. We are looking for dependable, motivated professionals who take pride in helping others and are interested in building a long-term career.

• Planned start date: 1/20/2027
• VGS will provide company-issued computer equipment required to perform the position.
• Candidates are responsible for maintaining a suitable home-office environment and meeting applicable internet connectivity requirements.

Qualifications

• Must be a U.S. citizen.
• Must reside in Alabama, Georgia, Kentucky, North Carolina, Oklahoma, South Carolina, Texas, or Hampton Roads Virginia.
• Must have a minimum of two years of customer service experience; previous call center experience is strongly preferred.
• Must have a high school diploma or equivalent.
• Must successfully complete all required pre-employment screening, including a drug test, background check, and applicable U.S. government security clearance requirements.
• Must successfully complete the required eight-week paid training program.
• Must demonstrate reliable attendance, punctuality, and dependability.
• Must have a wired, high-speed internet connection that meets company requirements.
• Must maintain a quiet, professional, and distraction-free home workspace.
• Must be able to participate fully in virtual training, including required camera use and interactive activities.

Requirements

• Minimum 100 Mbps download / 20 Mbps upload internet speed.
• A direct, wired Ethernet connection to the modem or router.
• Reliable internet service capable of supporting required company systems, voice communications, and virtual training.
• A modem or router with an available Ethernet port.
• Connections not permitted: Wi-Fi as the primary connection, Wi-Fi extenders, satellite internet, mobile internet, mobile hotspots, cellular-based internet services, unauthorized VPN connections.

Benefits

• 100% remote position — work from the comfort of your home.
• Company-provided computer equipment — employees are not required to supply their own computers.
• Full-time, long-term employment — not seasonal or temporary work.
• Eight weeks of paid training to prepare you for success.
• Competitive compensation and employee benefits.
• Opportunities for professional development and career advancement.
• Meaningful work supporting TRICARE beneficiaries, military members, and their families.
• A service-driven organization committed to professionalism, accountability, and excellence.
• 11 paid holidays.
• Paid time off (PTO).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Short-term disability coverage.
• Long-term disability coverage.
• Term life insurance.
• 401(k) retirement plan.
• Flexible Spending Account (FSA).
• Employees become eligible for benefits after 60 days of employment, subject to applicable plan terms, eligibility requirements, and company policies.