[Hiring] Customer Care Advisor @AIL

Role Description

Looking for a work-from-home career that gives you greater flexibility, professional growth, and the opportunity to build your income based on your performance? AO South is expanding our virtual team and seeking motivated, people-focused individuals to join us as Remote Customer Care Agents.

In this beginner-friendly role, you'll work directly with individuals and families through scheduled virtual appointments, helping them understand available benefits, answering questions, assisting with enrollment, and providing ongoing client support.

As a Remote Customer Care Agent, your role combines customer service, relationship building, benefits education, and consultative enrollment support.

• Welcome & Support Clients
  • Meet with clients through scheduled Zoom and phone appointments
  • Connect with individuals and families interested in learning about available benefits
  • Listen to client questions, needs, and priorities
  • Provide friendly, professional, and personalized service
  • Build trust through clear communication and reliable follow-up
  • Develop long-term relationships with clients and their families
• Educate Clients About Available Benefits
  • Explain available life, accident, and supplemental health insurance benefits
  • Conduct needs-focused benefit reviews
  • Present coverage options clearly and professionally
  • Help clients evaluate available options based on their individual needs
  • Answer questions regarding benefits and coverage
  • Guide eligible clients through applications and enrollment
  • Assist with required documentation and beneficiary information
• Provide Ongoing Customer Care
  • Assist existing clients with policy questions
  • Conduct applicable benefit and policy reviews
  • Help with beneficiary updates
  • Provide ongoing follow-up and service
  • Maintain accurate digital client records
  • Help direct clients to appropriate policy or claims resources
  • Ensure every interaction is handled professionally and ethically

Qualifications

• An excellent communicator and active listener
• Friendly, professional, and comfortable working with people
• Customer-focused and relationship-oriented
• Self-motivated and personally accountable
• Goal-oriented and driven to improve
• Organized with strong time-management skills
• Dependable and consistent with follow-up
• Comfortable learning new technology
• Able to work independently from home
• Comfortable collaborating within a virtual team
• Adaptable and able to solve problems
• Coachable and receptive to feedback
• Interested in long-term professional and financial growth

Requirements

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable communicating through Zoom and phone
• Be willing to complete required training
• Be willing and able to obtain the appropriate state Life & Health Insurance License

Benefits

• Medical reimbursement opportunities
• Company-supported life insurance
• Accidental Death Benefit coverage
• Renewal and residual income opportunities
• Union representation and professional support
• Leadership development programs
• Professional training and mentorship
• Virtual business technology and resources