[Hiring] Customer Advocate Specialist @Health Care Service Corporation

Role Description

Responsible for analyzing, resolving, expediting, and coordinating the processing of telephone and written inquiries. Providing job and unit specific coaching for customer service advocates, processors and/or examiners.

Qualifications

• High school diploma OR GED.
• 2 years customer service experience in a health care or insurance environment.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Knowledge of HCSC’s customer issue protocols and ability to coach lower-level Customer Advocates.
• Experience handling escalated customer issues from lower-level Customer Advocates.
• Clear and concise verbal and written communication skills.
• Interpersonal and analytical skills.
• Data entry and/or typing experience.

Requirements

• 3 years customer service experience (preferred).
• 2 years data entry experience in an office environment (preferred).
• Knowledge of Managed Care Programs (preferred).
• Knowledge of medical terminology and anatomy (preferred).
• Referral preference given to applicants able to take and meet testing criteria.

Benefits

• Health and wellness benefits.
• 401(k) savings plan.
• Pension plan.
• Paid time off.
• Paid parental leave.
• Disability insurance.
• Supplemental life insurance.
• Employee assistance program.
• Paid holidays.
• Tuition reimbursement.
• Other incentives.

Company Description

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.