[Hiring] Contractor Specialist @First American

Role Description

This role provides various support functions for the Contractor Relations team in the Home Warranty Division.

• Point of contact for Contractor network.
• Coordinate and provide day-to-day administration and support of the FAHBP contractor network in terms of:
  • Account maintenance
  • Claims support
  • Invoice support
  • Web portal training
  • Master record updates
  • Work items
  • NT’s (No Techs)
  • Work Order Offers
  • Emergencies
  • Overall support to the department
• Resolve service issues such as work items, emails, voice messages/team rotary or other requests.
• Assist contractors with information on Home Warranty policies, procedures, coverage, and non-covered items.
• Maintain database information (zip codes, covered areas, address, email, phone, brand exceptions, etc).
• Responsible for contractor portal training, assisting contractors with invoice issues and payment process.
• Inactivate/activate contractors due to vacation or bookings while ensuring proper trade coverage, including summer season and holidays.
• Assist Contract Recruiter Specialist in keeping all contractor documentation current, including licensing, insurance, and workers’ compensation.
• Contact outside technicians to service when a no tech occurs.
• Follow-up with Outside Reimbursement (OSRs) to recruit as a new FA contractor.
• Recruit new hires in impact areas as directed by the Supervisor and CRM.
• Assist with ongoing department projects and initiatives.
• Responsible for weekly work order offer system reporting, compliance metrics, and ongoing discussions with contractors.

Qualifications

• High School Diploma or equivalent
• Typically has 2+ years of related experience
• Strong customer service skills
• Organized and detail-oriented
• Solid communication skills, both verbal and written
• Working knowledge of Microsoft Office
• Understanding of invoicing process

Requirements

• Pay Range: $20.34 - $27.12 Hourly, Remote
• This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.
• Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location.

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave
• Employee stock purchase plan