[Hiring] Content Moderator @TaskUs

Role Description

As a Content Moderator, you will be instrumental in keeping our online world engaging, appropriate, and safe. You will:

• Apply a content policy to digital content and execute handling procedures with consistency.
• Identify subtle differences in the meaning of digital communication and accurately enforce the client’s terms of use.
• Monitor reports of abuse on the site.
• Participate in employee assistance programs, program reporting initiatives, and training.
• Escalate changes that may impact performance or maintain required KPIs.
• Adhere to security measures, confidentiality, and other project requirements.

Your day-to-day will involve:

• Reviewing content such as videos, news stories, still pictures, political ads, and social media profiles.
• Scoring content on areas such as age-appropriateness, level of violence, sexual content, and political transparency.
• Being trained on how to enforce the client’s policies.

Enjoy daily wellness activities such as:

• Dance parties
• Fitness challenges
• On-site wellness programs
• Video games
• Team development exercises

TaskUs provides onsite free munchies, popcorn, and food for purchase from our market or local source food vendors.

Qualifications

• At least one year prior operations experience in shared services or a customer experience environment.
• High school diploma or equivalent.
• Fluent in English and Portuguese, able to read and speak the language.

Requirements

• Strong interpersonal skills.
• Verbal and written communication skills.
• Empathy.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region.

Benefits

• Wellness coaching sessions to ensure awareness of wellness resources and job adjustment.
• Participation in wellness groups.