[Hiring] Croatian - Customer Service @Percepta

Role Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Croatian-English Travel Customer Service Representative in support of Booking.com working in Greece, you’ll be a part of bringing humanity to business.

Looking to build or level-up your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.

During a Typical Day, You’ll:

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.
• Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
• Provide accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensure a high level of partner service and a positive partner experience.

Qualifications

• Fluent in Croatian and English.
• High school diploma or equivalent.
• 6 months or more experience in customer service, hospitality, retail or F&B service.
• Recognize, apply and explain your product or service knowledge.
• Computer savvy, with a high speed internet in your quiet home work environment.
• Greece resident or ability to relocate and gain work authorization expediently to Greece.

Requirements

• Gross salary of 1200 EUR, alongside a monthly performance bonus.
• Monthly meal allowance of 50 EUR (net).
• Private health insurance plan.
• Relocation assistance available.
• 25 days annual leave per year.
• Diverse and community minded organization.
• Career-growth and lots of learning opportunities for aspiring minds.
• Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand.

Company Description

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.