[Hiring] Czech/Slovak - Customer Service @Percepta

Role Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Czech/Slovak-English Travel Customer Service Representative in support of Booking.com working in Greece, you’ll be a part of bringing humanity to business.

Looking to build or level-up your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.

During a Typical Day, You’ll:

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.
• Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
• Provide accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensure a high level of partner service and a positive partner experience.

Qualifications

• Fluent in Czech/Slovak and English.
• High school diploma or equivalent.
• 6 months or more experience in customer service, hospitality, retail or F&B service.
• Recognize, apply and explain your product or service knowledge.
• Computer savvy, with a high speed internet in your quiet home work environment.
• Greece resident or ability to relocate and gain work authorization expediently to Greece.

Requirements

• Gross salary of 1300 EUR, alongside a monthly performance bonus.
• Monthly meal allowance of 50 EUR (net).
• Private health insurance plan.
• Relocation assistance available (300 EUR flight cost reimbursement).
• Up to 3 weeks of paid hotel accommodation if relocating to Athens.
• 25 days annual leave per year.
• Diverse and community minded organization.
• Career-growth and lots of learning opportunities for aspiring minds.

A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.