[Hiring] Content Approval Coordinator @Symphonic Distribution

Role Description

The Content Approval Coordinator will work remotely with our growing team in Chile. This role serves as a liaison between the client and our organization, consisting of the following responsibilities:

• Assist in content-related aspects of client relations alongside Client Relations Coordinators.
• Manage difficult customer situations and respond promptly to service requests.
• Solicit feedback to improve service and consistently meet commitments.
• Ensure full understanding of Style Guides for iTunes / Apple Music and Spotify.
• Educate clients on the iTunes style guide and its contents.
• Resolve content-specific issues via Help Desk and email, and assist in client meetings.
• Load and approve content submitted by clients for distribution to digital service providers.
• Educate clients on using our content management system when issues arise.
• Perform manual iTunes / Apple Music uploads as needed.
• Process Ringtones and perform quality checks on audio and metadata.
• Check and submit album covers and proper genres.
• Suggest solutions directly to clients when products malfunction.
• Assist with Help Desk queues as needed.
• Recommend new article topics to Customer Support Coordinators.
• Review, prevent, and resolve tickets in iTunes / Apple Music.
• Report findings from Digital Service Providers to the Manager, Content Operations.
• Develop innovative approaches and ideas and present them effectively.
• Work towards resolving issues marked as “On Hold” in the Content Queue.
• Approve Update/Takedown requests and miscellaneous items related to content experience.

Qualifications

• 3 years of experience in a customer service capacity.
• High School Diploma or GED.
• Working knowledge and experience with FTP programs, audio editing software, Microsoft Excel, Word, and PowerPoint.

Requirements

• 1 year of experience in the music industry.
• Experience resolving system issues or investigating customer service inquiries.

Benefits

• 6-month contract with benefits.
• 40 hours per week / Tuesday to Saturday.

Company Description

Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL, with offices in Brooklyn, Nashville, Denver, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and more.

• Enables content creators to maximize their music’s revenue and grow their global audience.
• Works with record labels, artists, managers, producers, social media influencers, and distributors.
• Offers services such as Physical Distribution, User Generated Content Monetization, and Release Promotion.
• Partners with Spotify, Apple Music, Pandora, Amazon, and many other services.