[Hiring] Collector @SWC GROUP

Role Description

The position involves persuading delinquent customers to establish repayment terms using a computer system and various collection software while maintaining professionalism and adhering to applicable collection laws.

• Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
• Follows Client Operating Standards, State and Federal Legal Requirements and Regulations regarding Collections.
• Accurately and thoroughly notates each account with efforts performed and results attained.
• Handles PCI Data confidentially and securely.

Qualifications

• 3+ years’ experience in Debt Collections.
• High School Diploma/GED required.
• Must be 18 years of age or older.
• Authorized to work in the United States.
• Client requirements for this campaign require a clean background check and a negative drug test result.
• Effective communication, negotiation, and problem-solving skills.
• Ability to multi-task in a production-driven environment.
• Basic computer knowledge and typing skills required.
• Must be comfortable navigating between multiple computer screens and systems.

Requirements

• Regular Schedule: Monday-Friday | 40-hrs/week.
• 8-hr shifts with availability between 7am-7pm.
• 3 weeks of Paid Training: Mon-Fri from 8am-5pm.
• One late night a week from 10am-7pm.
• One Saturday a month from 8am-2pm.
• Schedules are assigned based on client and company needs.

Equipment Requirements (MUST have to be considered)

• Internet:
  • Internet router - No WIFI.
  • Wired High-Speed Internet Connection.
  • 15 Mbps download speed and at least 3 Mbps upload speed.
  • Network Latency Max 250 MS.
• Computer/PC/Laptop:
  • Personal PC or Laptop running Windows 10 or newer (No Chromebooks/ No Macs/ No Tablets/ No Cell Phones).
  • Computer needs to be 2019 or newer to have acceptable processing speeds.
  • 8 Gb Memory.
  • 1 USB Type A 2.0 (Standard headset USB).
• Headset & Webcam:
  • Logitech H390 Headset.
  • Internal or External Web Camera.
• Work Area:
  • Must have a home office set up and an ethernet cord you can connect to your computer.
  • Quiet workspace free of background noise and distractions.
  • Private area acceptable for webcam use. All WFH employees will be REQUIRED to be visible on webcam at all times through CollabAI.

Benefits

• Paid Holidays and CPL (Comprehensive Paid Leave).
• Medical, Dental and Vision Insurance.
• Life Insurance.
• Short-Term and Long-Term Disability Plans.
• HSA (Pre-tax) Savings Account.
• 401(k) Plan with matching contribution.
• Employee Referral Bonus.
• Paid Training Program.