[Hiring] Collections Representative @UnitedHealth Group

Role Description

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 5:00 PM CST. It may be necessary, given the business need, to work occasional overtime. This will be on-the-job training and the hours during training will be during normal business hours.

Primary Responsibilities:

• Interact with customers to gather support data to ensure invoice accuracy and work through specific billing discrepancies.
• Provide input to policies, systems, methods and procedures for the effective management and control of the premium billing function.
• Monitor outstanding balances and take appropriate actions to ensure clients pay as billed.
• Manage the preparation of invoices and complete reconciliation of billing with accounts receivables.
• Research and resolve problems before, during, and after calls within a high volume, demanding environment.

Qualifications

• High School Diploma / GED.
• Must be 18 years of age OR older.
• 1+ years of experience managing hospital/facility appeals and denied claims, including navigating insurance payer portals to investigate, resolve, and secure reimbursement for denied hospital claims.
• 1+ years of experience in hospital follow up/collections.
• 1+ years of experience with hospital patient accounting OR hospital patient financial services.
• Recent experience in billing with UB04.
• Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications.
• Ability to work any 8-hour shift schedule (40 hours/week) within the operating hours of 8:00 AM - 5:00 PM CST.

Requirements

• Experience with Medicare Part A & B.

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

• Ability to multi-task and to understand multiple products and multiple levels of benefits within each product.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).
• Hourly pay for this role will range from $18 - $32 per hour based on full-time employment.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.