[Hiring] Clover Solutions Engineer @Deluxe

Role Description

The Clover Solutions Engineer delivers exceptional merchant experience from sale through installation and ongoing support. This role partners with Sales to process and quality-check applications, resolve documentation and pricing issues, and ensure accurate, efficient account activation. As a Clover and payment solutions expert, the position provides merchant consultation, training, and support, and researches new Clover solutions. The role collaborates with Sales, Retention, and Operations to improve adoption, installation rates, efficiency, and customer experience.

• Partner with Sales during onboarding to process applications, validate documentation and pricing, and minimize delays or rejections.
• Assess merchants' business and payment needs and recommend appropriate Clover products and payment solutions.
• Serve as a Clover subject matter expert, providing demonstrations and training to merchants and internal partners.
• Follow up after installation to confirm Clover equipment is activated and working and address open merchant needs.
• Manage Clover support requests and tickets, coordinating across departments to resolve account, installation, and service issues promptly.
• Respond to merchants, sales consultants, and internal partner calls and emails with knowledgeable assistance.
• Research new Clover applications and payment solutions to meet evolving merchant needs.
• Collaborate with Sales, Retention, Operations, and other partners to improve processes, installation and adoption rates, and efficiency.
• Maintain current knowledge of Clover products, merchant services, payment processing, point-of-sale solutions, and industry developments.
• Identify recurring merchant and onboarding issues and recommend improvements to processes, tools, training, and the merchant experience.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field, or equivalent education and work experience.
• Must be 18 years of age or older.
• 3+ years of experience in merchant services, payments, financial services, fintech, point-of-sale solutions, or a related industry.
• Customer-facing experience in sales support, merchant onboarding, payment solutions, account management, implementation, or customer support.
• Experience supporting merchant applications, onboarding, installation, training, or account servicing.

Requirements

• Experience with Clover or comparable point-of-sale and payment solutions.
• Knowledge of merchant acquiring, payment processing, applications, pricing, and onboarding.
• Ability to assess merchant needs and recommend suitable products and payment solutions.
• Strong presentation and training skills, with the ability to explain payment solutions to merchants of varying technical knowledge.
• Strong problem-solving, organizational, and detail skills.
• Ability to manage multiple merchant requests and priorities with timely follow-up.
• Strong written and verbal communication and customer-service skills.
• Ability to collaborate across Sales, Retention, Operations, and other functions.

Compensation

The compensation range for this position is $80,000.00 - $120,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement