[Hiring] Solutions Engineer @Atlassian

Role Description

We’re looking for a Solutions Engineer to expand our growing business and ITSM Specialist team in the US. Our Solutions Engineers are accustomed to solving our customer’s hardest problems and closing our largest enterprise deals. In this role, you’ll be working directly with the enterprise sales teams and channel partners to understand the needs of Atlassian’s customers. You’ll strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business.

Your Future Team

With over 250,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team.

• Focus on value selling to help customers understand how our products combine to create enterprise solutions.
• Approach everything we do using our value of ‘play as a team'.
• Support each other, celebrate wins together, and share knowledge.
• High earnings potential with the enterprise white space opportunity ahead of us.

Responsibilities

• Specialize in Atlassian’s ITSM offerings, leveraging expertise to design, implement, and optimize solutions that enhance service delivery and operational efficiency for enterprise customers.
• Work closely together with our cross-functional teams to drive the customer journey.
• Investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities.
• Partner with sales management to align the overall account plan and customer outcomes.
• Deliver deeply compelling presentations, demonstrations, and proof of concepts to customers and prospects.
• Work with product management to advance Atlassian’s product line and provide customer feedback.

Qualifications

• 5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity.
• Excellent communication and strong presentation skills to multi-level audiences.
• Experience selling ITSM solutions, helping customers manage and deliver IT services.
• Creative problem solver who can interpret complex business problems and boil them down into solutions.
• Comfortable in both business and technical contexts, interacting with executives or strong technical audiences.
• Customer-centric mindset with a proven track record in building executive relationships.

Requirements

• Agility to do what it takes to get the job done.
• Open to giving and receiving feedback, tolerate failure, love to win, and hate to lose.
• Passionate about making customers and Atlassian successful.

Benefits

• Health coverage.
• Paid volunteer days.
• Wellness resources.
• Variety of perks and benefits to support you and your family.

Compensation

In The United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

• Zone A: $137,703 - $179,779
• Zone B: $124,200 - $162,150
• Zone C: $114,300 - $149,225

This role may also be eligible for benefits, bonuses, commissions, and equity.