[Hiring] Client Support & Scheduling Specialist @Pavago

Role Description

At Pavago, one of our clients is hiring a highly organized and phone-confident Client Support & Scheduling Specialist to manage inbound leads, coordinate appointments, and support day-to-day operations. This is not a passive administrative role.

You’ll be one of the first points of contact for prospective clients, responsible for turning incoming interest into qualified, scheduled appointments. You’ll own:

• Inbound and outbound calls
• Lead follow-up
• Lead qualification
• Appointment setting
• Calendar coordination
• CRM and pipeline management
• Client communication
• Administrative support

Qualifications

• Based in Latin America
• Fluent, professional English with a clear or neutral accent
• Strong and confident phone communication skills
• Experience in one or more of the following:
  • Appointment setting
  • Customer service
  • Scheduling
  • Client support
  • Administrative coordination
• Experience using CRM systems
• Strong organizational and multitasking ability
• Excellent follow-up discipline
• Strong written communication skills
• Comfortable managing multiple leads and appointments simultaneously
• Comfortable working during U.S. business hours
• Ability to work independently with minimal supervision
• Reliable remote work setup and internet connection

Requirements

• Handle inbound and outbound calls professionally and confidently
• Respond quickly to new leads and client inquiries
• Conduct consistent follow-up with prospects
• Qualify leads according to company criteria
• Understand prospect needs and guide conversations appropriately
• Move qualified prospects toward booked appointments
• Maintain professional communication throughout the client journey
• Ensure promising leads never go cold because of missed follow-up
• Own the scheduling process from initial interest through confirmed appointment
• Schedule appointments between prospects and internal teams
• Coordinate availability across calendars
• Avoid double bookings and scheduling conflicts
• Send appointment confirmations and reminders
• Handle cancellations and rescheduling
• Follow up to improve appointment attendance
• Keep schedules organized and current
• Ensure qualified opportunities move efficiently through the pipeline
• Maintain accurate and organized lead records inside the CRM
• Document calls, prospect conversations, qualification notes, appointment details, follow-up requirements, and lead status changes
• Keep pipeline stages accurate and up to date
• Track leads requiring additional follow-up
• Maintain strong CRM hygiene
• Ensure internal teams have clear context before appointments
• Keep documentation structured and reliable
• Communicate professionally through phone and email
• Answer routine questions and guide prospects through next steps
• Maintain responsive communication with active leads
• Re-engage prospects when appropriate
• Handle scheduling-related questions and changes
• Create a positive first impression of the business
• Support day-to-day administrative coordination
• Manage email follow-ups and operational communication
• Maintain organized digital records
• Update internal trackers and systems
• Coordinate with internal team members regarding appointments and leads
• Assist leadership with operational requests as needed
• Identify scheduling or workflow issues before they create problems

Benefits

• High-impact, client-facing position
• Direct ownership of lead and appointment coordination
• Work directly with U.S.-based businesses and teams
• Clear and measurable performance expectations
• Direct impact on pipeline and revenue
• Fully remote environment
• Opportunity to gain experience in U.S. home services and service-based businesses
• Career growth into:
  • Senior Appointment Setter
  • Client Success
  • Sales Development
  • Operations Coordination
  • Account Management

Interview Process

• Application Review
• Initial Screening
• Role-Specific Interview
• Final Interview
• Offer & Onboarding

If you are based in Latin America, speak fluent, professional English, are confident communicating on the phone, have experience with appointment setting, customer service, or scheduling, follow up consistently and respond to leads quickly, can keep calendars, CRM records, and pipelines organized, and thrive in fast-moving, client-facing environments, we’d love to hear from you.

Important: Spark Hire Video Interview - As part of our application process, qualified candidates will be invited to complete a one-way video interview through Spark Hire.