[Hiring] Client Support Associate @Nest Veterinary

Role Description

As a Client Support Associate, you'll be on the front lines of the Nest partner experience. You'll be the person veterinary practices turn to when they need help — and you'll be the person who makes sure they always walk away feeling supported, confident, and heard.

This isn't a dead-end support role. At Nest, associates are expected to think, contribute, and grow. You'll work closely with the Support Manager, Hospital Success team, and Product — and your ideas and observations will help shape the client experience.

What You'll Own

• Client Support: Be the voice of Nest for our partner practices. You'll respond to inbound requests via email, phone, and chat with empathy, urgency, and clarity; troubleshoot issues with billing, plan setup, client communications, and platform usage; and maintain accurate records in our support system.
• Enablement & Education: Help build the resources that scale us. You'll create and update self-serve content — help center articles, training videos, and internal documentation — that makes our support smarter and faster over time.
• Feedback & Collaboration: Your observations from the front lines are valuable. You'll escalate bugs and pain points to Product and Hospital Success, identify recurring practice needs, and participate in cross-functional syncs to advocate for the customer.

Qualifications

• 2-5 years in a SaaS customer support role
• Excellent verbal and written communication — clear, friendly, and confident
• Highly organized and responsive; comfortable managing multiple cases at once
• Familiar with support tools like Zendesk
• Genuinely enthusiastic about helping people succeed — and about growing yourself in the process
• Startup experience or startup curiosity — you're looking to work in a fast-paced, challenging environment where you will grow your career
• Veterinary experience is a plus but not required
• Support hours between 8am - 8pm EST

Benefits

• Competitive salary and generous time off
• 5X growth trajectory — you'll grow with the company, not just alongside it
• Career development from day one — we invest in people who invest in the work
• Real visibility — associates at Nest are heard, not siloed
• Mission that matters — more pets getting the care they need because of what you do every day
• Teammates who show up — kind, motivated, and genuinely collaborative