[Hiring] Client Services Associate @St. Luke's University Health Network

Role Description

The Client Services Associate is responsible for scheduling appointments, registering patients, and all other duties involving front desk operations.

• Processes claims within assigned responsibility in a timely and efficient manner, ensuring completeness and correctness of all patient documentation.
• Handles phone, mail, and personal inquiries from and regarding patient/company accounts.
• Maintains all documentation and records in accordance with federal and state regulations.
• Collects proper insurance information and forms from patients and performs accurate and timely verification of third party payer and worker’s compensation.
• Communicates and updates correct patient information to appropriate staff(s), department(s), and computer system(s).
• Provides prompt courteous reception and guidance to patients with inquiries.
• Resolves or assists with complaints, misunderstandings, and inquiries related to results, pending medical record forms, turnaround times, wait times, etc.
• Applies ongoing knowledge of all company requirements and/or regulations.
• Complies with Federal and State law and private payer health care program requirements as well as the hospital’s ethical and business policies.

Qualifications

• High School Diploma / GED required.

Requirements

• Previous experience with third party billing in a healthcare facility preferred.
• Previous experience in an office/administrative environment required.

Company Description

St. Luke's University Health Network is an Equal Opportunity Employer.