[Hiring] Client Liaison - Disability Benefits @Crawford & Company

Role Description

The Client Liaison — Disability Benefits supports assigned clients by managing disability benefit workflows and resolving client inquiries. This role conducts root cause analysis, recommends solutions, and collaborates with cross-functional teams to ensure effective and timely issue resolution.

• Communicates to operations team any custom workflows agreed upon during implementation or following effective date of plan (changes).
• Assigns client base to act as intermediary for operations and the client on any escalations on any claim related to service issues.
• Researches and answers questions or issues received in their assigned client's custom inbox.
• Provides adhoc training, in conjunction with Training Specialist, as needed for any specialized customer workflows or changes.
• As needed, works with Client Services and Technical Operations team on updates, escalations or service issues related to workflow, correspondence or email needs for assigned clients.
• Partners with Implementation Manager during implementations to ensure all operational knowledge communicated to the Team Managers and Training Specialist in advance of go live date of assigned clients.
• Jointly responsible for business retention with assigned Clients in conjunction with internal peers.
• As needed, travels to participate as a business SME for finalist meetings, client service issue recovery or stewardship meetings.
• Performs other projects as needed.
• Upholds the Crawford Code of Conduct.

Qualifications

• Bachelor's degree or an equivalent combination of education and work experience.
• Minimum of five years' experience providing long term disability administration and functional support.
• Minimum of three years' experience in a key client-support role.
• Experience managing or handling Disability or Leave claims operationally.
• Experience working with mid to national size client's disability/leave programs in a client-facing position.
• Effective verbal and written communication skills.
• Good interpersonal skills; ability to work with people at all levels of an organization.
• Good time management abilities.
• Excellent attention to detail.
• Strong analytical and problem solving ability.
• Good organization and ability to reprioritize activities as needed.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

Benefits

• Competitive base pay.
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• Medical, Dental and Vision Plans.
• Prescription Drugs.
• HSA, HRA, and FSA Accounts.
• Paid Holidays, Vacation and Sick Leave.
• 401(k) Retirement Plan.
• Tuition Assistance.
• Paid Parental Leave.
• Supplemental Health Benefits.
• Enhanced Mental Health Support.
• Virtual Physical Therapy.
• Caregiving Services.
• Life Assistance Program.
• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.