[Hiring] Client Engagement Specialist @Combine Global Recruitment

Role Description

The Client Engagement Specialist will act as the first point of contact for clients seeking services and support. This role is responsible for handling high-volume inbound and outbound communications, supporting registration and intake processes, scheduling appointments, documenting information accurately, and ensuring clients are connected with the most appropriate services based on their needs.

This is an excellent opportunity for professionals who thrive in fast-paced environments and are passionate about customer care and helping others.

Key Responsibilities

• Handle inbound and outbound communications via phone, email, chat, and additional channels
• Gather demographic, insurance, and intake information from clients
• Support scheduling and pre-admission processes
• Maintain accurate documentation and data entry while ensuring confidentiality compliance
• Identify urgent situations and escalate when appropriate
• Coordinate with internal teams and departments regarding client needs
• Deliver empathetic and professional customer support
• Manage multiple systems, tasks, and communication channels simultaneously

Qualifications

• Strong English communication skills (written and verbal)
• Experience in fast-paced or high-volume environments
• Strong multitasking and organizational skills
• Excellent typing and documentation accuracy
• Ability to work across multiple communication channels simultaneously
• Customer service mindset with professionalism and empathy
• Ability to work under pressure and manage sensitive situations

Requirements

• Contact center or customer support experience (Nice to Have)
• Experience in healthcare, mental health, or human services (Nice to Have)
• Familiarity with EHR/CRM systems (Nice to Have)
• Experience using Microsoft Office tools and customer support platforms (Nice to Have)
• Experience with scheduling, referrals, or administrative workflows (Nice to Have)

Benefits

• Full-time opportunity
• Monday through Friday schedule
• EST working hours
• Competitive compensation paid in USD
• Long-term growth opportunity within a mission-driven organization