[Hiring] Client Care Specialist @AIL

Role Description

Join AO Globe Life and become part of a fully remote, mission-driven team. This role is a great fit for recent or soon-to-be graduates in business, marketing, or communications, as well as anyone who enjoys a people-first, service-oriented environment. With structured training, a steady flow of inbound client interest, and ongoing mentorship, you’ll have what you need to grow a meaningful career from anywhere in the U.S.

• Guide clients through enrollment with clarity and professionalism
• Focus on delivering excellent, client-centered service
• Meet with clients virtually over Zoom to discuss their needs
• Guide individuals and families through personalized supplemental benefit options
• Build lasting client relationships
• Engage in ongoing training, mentorship, and professional growth
• Handle documentation accurately and stay on top of follow-ups

Qualifications

• A heart for helping people and supporting a purpose-driven mission
• Organized, self-motivated, and comfortable working independently
• Willingness and ability to obtain required state licensing, if applicable
• A Windows laptop or PC, webcam, and dependable internet
• Eligible to work in the United States
• Confident in virtual meetings and familiar with digital tools
• Strong communication and people skills
• Customer service background helpful but not required

Requirements

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Benefits

• 100% remote with flexible hours
• Bonuses paid monthly and quarterly
• Weekly performance-based pay
• Inbound leads only — no cold calling
• A team culture built around people, not just numbers
• Growing income through renewals
• 3% equity opportunity for qualifying team members
• Complete training and licensing support provided
• Defined growth path into leadership

Company Description

AO Globe Life has a 70-plus year history of serving union members, credit union clients, and veterans nationwide through supplemental benefits that protect working families. As a remote-first company, integrity, flexibility, and team empowerment guide how we operate.