[Hiring] Client Care & Conversion Manager @Jones Group at eXp Realty

Role Description

The Jared Jones Team is hiring a Client Care & Conversion Manager (Real Estate Team) to be the human center of how we take care of buyers, sellers, and past clients. Your job is to make sure every inquiry gets a fast, caring response, the right next step, and the right agent, ensuring that nobody falls through the cracks.

• This is a relationship and conversion role, not a real estate sales-agent position.
• You will lead a small support crew: a virtual assistant and AI assistants.
• Location: Remote (US). Orlando / Central Florida preferred.
• Schedule:
  • Monday-Friday, 9:00 a.m.-5:30 p.m. Eastern, including a one-hour unpaid lunch (7.5 working hours per day).
  • Every Saturday, about 2-2.5 working hours during an agreed window.
  • No Sundays. No open-ended evening or weekend on-call.

Qualifications

• Customer service, client success, inside sales, appointment-setting, or similar experience.
• Experience with a CRM or contact-management system; good typing and computer skills.
• Comfortable following up respectfully with a colleague who missed a commitment.
• Real estate experience and Central Florida knowledge are a plus, not a requirement.
• A Florida real estate license is preferred, not required.
• A reliable, quiet remote setup suitable for frequent, confidential calls.

Requirements

• Answer and manage every inbound call, text, email, and web inquiry during your scheduled hours.
• Turn social-media and direct-message conversations into real phone conversations.
• Learn each prospect's goals, timing, and readiness, and record it clearly in our CRM (Follow Up Boss).
• Match each prospect with the right team agent and set up a warm introduction, live when possible.
• Confirm consultations happened and that every opportunity has an owner and a next step.
• Build and run nurture plans for longer-range buyers and sellers.
• Recover missed calls, stalled conversations, and leads that need attention.
• Direct our virtual assistant and AI tools on follow-up tasks, and check that the work gets done.
• Run regular pipeline check-ins with agents and report what you see to leadership.
• As the role grows: oversee transaction-coordination progress and help keep past clients connected to the team.

Benefits

• Base salary: $45,000-$50,000 per year, paid biweekly, based on experience.
• Performance bonus: up to $20,000-$25,000 per year under a written bonus plan.
• Potential total cash compensation: $65,000-$75,000 per year if the full bonus is earned.
• Benefits and other employment terms will be discussed during the hiring process.

How to apply

Apply through this WizeHire posting with your résumé and short answers (a few sentences each) to:

• Tell us about a time you recovered a customer relationship or opportunity that had stalled.
• How do you organize follow-up when you're managing a lot of contacts at once?
• Describe a time you respectfully addressed a missed commitment by a colleague.
• Which CRM, communication, or AI tools have you used, and how did they help you?
• Quick screening question: A buyer moving from out of state sends us an Instagram message at 8:45 p.m.: "Thinking of moving to Orlando next spring, what's the market like?" Write the exact text you would send back the next morning.

Qualified applicants will be invited to complete a short online work-style assessment and a 15-minute phone call.

Equal Opportunity

The Jared Jones Team is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law.