[Hiring] Client Analyst II @bswift

Role Description

The Client Analyst II plays a critical role in delivering exceptional service to bswift clients and their employees, with a strong focus on creating raving fans. This role is responsible for maintaining client benefits websites, executing and documenting benefits-related processes, and providing day-to-day operational support to clients, their participants, and the bswift service center.

Responsibilities

• Provide ongoing service delivery to support client requirements and business needs
• Serve as first-level system support for assigned clients
• Maintain and update client benefits websites
• Perform ongoing audits and file reviews to ensure data integrity and accuracy
• Manage daily, weekly, and annual inbound and outbound file processing
• Research, analyze, and resolve participant cases and inquiries
• Execute client-specific reporting and support ACA processing activities
• Perform system testing to support bswift platform releases and annual enrollment activities
• Review release documentation to understand system changes and client impacts
• Execute operational processes as outlined in client Admin Guides
• Configure and test system functionality to meet client requirements for projects and enrollments
• Provide timely and accurate responses to client inquiries through research and analysis
• Perform billing-related tasks, including invoice generation, payment posting, and receivables reconciliation

Qualifications

• Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience
• Advanced proficiency in Microsoft Excel and working knowledge of Microsoft Office products
• Extensive experience working with databases, including data interpretation and manipulation
• Strong analytical and problem-solving skills with the ability to think creatively and independently
• Effective verbal and written communication skills to collaborate with clients and internal teams
• Experience with benefits administration systems, payroll systems, HRIS, or related software platforms

Preferred Qualifications

• Prior experience supporting ACA processing
• Experience working in a client-facing, service-oriented environment
• Familiarity with benefits enrollment cycles and annual open enrollment support

Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
• Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement.