[Hiring] Claims Service Representative I @SageSure

Role Description

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Claims Service Representative I. The ideal candidate will be a highly motivated individual with the drive and desire to make significant contributions to the success of SageSure Insurance Managers Claims Service. The Claims Service Representative I will provide informed and knowledgeable answers to policyholders, agents, and other customers seeking assistance.

• Handle inbound claim inquiry calls and email requests, while also completing consultative First Notice of Loss (FNOL) as part of the claims intake process.
• Provide credible guidance and assistance to customers seeking assistance with claim handling procedures.
• Effectively collaborate with team members and business partners to provide a high-level quality experience for our policyholders.
• Document all calls and related correspondence using SNAPSHEET or other proprietary tools and office processes, document follow-up calls, voicemails, and any other pending service requests.
• Provide prompt, courteous, and excellent service to internal and external customers always.
• Handle multiple tasks while meeting established service requirements and standards.
• Act with a sense of urgency and take ownership regarding aspects of call management and escalation of issues.
• Ensure issues are referred to appropriate areas, leverage internal relationships to ensure efficient issue resolution and involve leadership when necessary.
• Other duties and projects as assigned.
• Ability to work overtime as needed to meet business needs.

Qualifications

• 1 to 3 years of customer service work experience.
• Professionalism and accountability.
• Effective and service-focused communication skills.
• Strong decision-making and problem-solving skills.
• Track record of success in managing multiple, diverse, and concurrent work activities.
• Exceptional interpersonal skills, emphasis on building rapport.
• High regard for accuracy and providing top level service.
• Empathy and professionalism when working with policyholders experiencing loss.
• Technical proficiency navigating multiple systems and documenting thoroughly.
• Must obtain and maintain an active P&C Resident Adjuster or Designated Home State (DHS) license; required non-resident licenses must be obtained within 90 days of hire, and all licenses must remain in good standing throughout employment.

Company Description

About SageSure: Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed property in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 110 home, flood, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $3.2 billion of inforce premium and helps protect more than 970,000 policyholders.

• We have more than 1,000 employees in a distributed workforce environment across 12 offices.
• SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in.
• Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions.