[Hiring] Teleservices Representative @Alphapointe

Role Description

A Teleservices Representative is responsible for providing excellent customer service and support via telephone, email, or other digital channels. This position involves managing inbound and outbound calls, providing information, resolving issues, and recording response data for a variety of clients, including businesses, colleges and universities, and other institutions.

Qualifications

• Excellent Communication Skills: Strong verbal and written communication skills, including the ability to communicate clearly, are essential for effective customer interactions.
• Self-sufficient: Will have access to supervisor on an ongoing basis, via email or telephone, but must be able to judge the need for consultation with supervisor as most duties are performed with limited supervision.
• Problem-Solving Skills: Ability to identify, analyze, and resolve customer issues efficiently.
• Time Management Skills: Ability to manage multiple calls and tasks simultaneously while meeting performance goals.
• Patience and Empathy: Ability to remain calm and patient under pressure while dealing with challenging customer situations.

Requirements

• High School diploma or GED required.
• Previous experience in Customer Service or Call Center setting is preferred.
• Experience using a computer with Microsoft Windows PC applications.
• Ability to toggle between windows and perform basic troubleshooting.
• Intermediate computer proficiency, including ability to use preferred Assistive Technology effectively and independently, with minimal guidance.
• Experience with CRM systems or call center software is preferred.
• Must be able to pass and maintain background checks.
• Must be able to pass a pre-employment drug screen.

Benefits

• Medical, dental, vision, and life insurance.
• Short and long term disability.
• PTO and paid holidays.
• Flexible spending options.
• A generous 401(k).

Company Description

Alphapointe is a non-profit agency whose mission is to empower people with vision loss to achieve their goals and aspirations. Alphapointe provides preferential hiring to people with vision impairments (legally blind) and offers a great working environment that's both challenging and satisfying.