[Hiring] Claims Representative @Traders General Agency

Role Description

As a Claims Representative, you will assure delivery of “best in class” customer service and contribute to the quality of our claims handling, while helping our customers get back on the road after an accident. You will need excellent problem solving and organizational skills to gather details, investigate accidents, and manage the claims process. Every day is different as you work to resolve problems, and we ask that you be willing to work hard in a fast-paced and ever-changing environment. It is also expected this person exhibit strong interpersonal skills with other team members, while providing strong contributions to overall company and claims department success.

• Investigates claims, including questions of coverage, liability, and damages, of low to moderate complexity.
• Ability to deliver superior customer service through strong verbal and written communication skills.
• Interviews customers, claimants, and witnesses.
• Helps determine coverage and liability (who's at fault for the damages).
• Partners with appraisers/estimators to manage vehicle repairs.
• Sets timely, adequate reserves in compliance with the company reserving philosophy.
• Negotiates with customers and other insurance carriers.
• Demonstrates ownership attitude with the ability to be analytical and make accurate decisions.
• Personal computer literate with proficiency in the use of Microsoft Word and Excel.
• Ensures all operations are consistent with the stated mission and direction set forth by Traders.
• All other duties as assigned.

Qualifications

• Bachelor's degree or four years related work experience.
• 1 – 3 years of prior experience as an auto claims representative.
• Bilingual claims representative preferred.
• AIC or CPCU degree or equivalent insurance course preferred.
• Ability to obtain and maintain adjuster license in required states.

Benefits

• Group Medical/Dental/Vision
• Employee and Dependent Life Insurance
• Pet Insurance
• Paid Time Off
• Paid Parental Leave
• 401K Plan
• Training and Career Development
• Opportunities for Advancement