[Hiring] Claims Handler @Activate Group Limited

Role Description

We are looking for a Claims Handler to join the Customer team and be responsible for managing vehicle claims from a range of customers, ensuring all our clients and customers receive a professional service and that all internal and external Service Level Agreements (SLAs) are met or exceeded.

This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

Key Responsibilities

• Making and receiving outbound calls to and from customers, clients, 3rd parties, and repairers
• Manage queries end to end from first contact to resolution, only escalating where necessary
• Using Activate Group's bespoke software and databases to record, update, and maintain information relating to each claim
• Manage own workload, prioritising each day and ensuring all tasks are complete
• Provide accurate updates to team managers and customers as required
• Ensure that all SLA's are met and exceeded

Qualifications

• Claims handling experience within the vehicle/fleet industry
• Basic understanding of repair lifecycle and fleet repair & modifications
• Excellent customer service skills
• Ability to handle a high volume of calls daily
• Excellent written and verbal communication skills
• Able to manage own time and workload

Requirements

• Experience of working in a target driven environment (Desirable)

Benefits

• 33 days holiday, including bank holidays
• Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
• Enhanced maternity, paternity, adoption and shared parental pay
• Life assurance at three times your basic salary
• Free breakfasts and fresh fruit
• A birthday surprise for everyone