[Hiring] Customer Service Specialist @Teleperformance

Role Description

We are looking for a team of experienced work from home Customer Service Specialists to join our Teleperformance family for one of our government campaigns. If you enjoy supporting customers via an inbound call and email channel providing guidance and tools to assist your customers with their queries or questions, this WILL be the role for you!

• Job Overview
• Start Date: 30th November 2026
• Salary: £12.71 per hour
• Location: WORK FROM HOME
• Hours: up to 37.5 hours/week
• Shifts: Working between the hours of 08.30am - Midnight. Monday - Friday. NO WEEKEND WORKING.
• Training Duration: 9 days remote training, full attendance required!
• Contract: Temporary (up to 3 months)

Day to day responsibilities of a Customer Service Specialist:

• Start your day signing into your systems, making sure you are ready for the day ahead.
• Provide support and guidance (not advice) on the Visa and Immigration process, referring customers to online information and tools through both an inbound calling line and responding to emails.
• Work energetically and enthusiastically as part of a high performing Customer Operations team.
• Strive to achieve in a fast-paced targeted environment, responding to all queries in a polite and professional manner.
• Enjoy an hour of rest time (30 minutes for lunch and 2 x 15 minute breaks) to catch up with friends, get something to eat, or go for a walk.

Qualifications

• Strong verbal and written skills with attention to detail.
• Ability to establish collaborative customer relationships in a fast-paced environment.
• Good attitude and ability to interact with different people.
• Professional and friendly telephone manner.
• Customer Service experience.
• Experience of working in a target-driven environment to a high standard.
• PC skills, with the ability to navigate multiple systems competently.
• Good consistent typing speed.
• Ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast-paced, engaging environment.

Requirements

• Applicants must hold a current valid UK or Irish passport.
• Must have been continuously resident in the UK for a minimum of three years.
• Must have home broadband and be able to connect via ethernet cable (10m supplied).
• Please include your CV in your application.

Benefits

• On-line recruitment process, with potential job offer within 24 hours and fully paid training.
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
• Lifestyle Benefits programme featuring discounts, special offers, and exclusive employee deals.
• Free wellness, kids, and learning classes through our Community Online Academy.
• Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24/7.
• Life Assurance Cover & Pension Scheme.
• Length of Service and monthly recognition awards.
• Opportunities for career development and progression.