[Hiring] Services Specialist - Technical Support @Baker Hughes

Role Description

This Technical Support Representative will be responsible for providing 24-hour technical assistance via phone and email to customers around the world.

• Conducting fault diagnosis and offering remote service support on a 24-hour call-out basis.
• Interpreting specifications and technical requirements.
• Representing the Company at customer technical meetings.
• Training customers’ personnel, subcontractors, and other members of the service organization.
• Owning the resolution of post-sales technical customer issues.
• Working cross-functionally with various departments to assist internal and external customers.
• Liaising with Field Service Engineers and internal technical teams to coordinate customer support activities.

Qualifications

• A Bachelor’s Degree in the field of Engineering from a four-year university or college and/or a minimum of 10 years field service experience.
• 1-3+ years proven experience supporting customers.
• Experience within Field Service, Service Engineering, Maintenance, Reliability, or Technical Support environments.
• Possess an eye for detail coupled with good organizational skills.
• Have good interpersonal skills, inclusive working style, and able to effectively interface with all levels of internal organization and external customers.
• Previous experience supporting generators, motors, switchgear, or power generation equipment.
• Experience providing remote technical support to industrial customers.
• Knowledge of condition monitoring, diagnostics, and root cause analysis.
• Previous participation in an on-call support environment.

Requirements

• Willingness to participate in a rotating on-call support schedule.
• Occasional travel for meetings, customer visits, and training activities.

Benefits

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

Company Description

At Baker Hughes, our purpose is clear; We take energy forward making it safer, cleaner, and more efficient for people and the planet. BRUSH products enhance Baker Hughes' portfolio of electromechanical equipment, including electric generators, synchronous condensers, electric motors, and associated control power management systems.