[Hiring] Customer Service Advisor @Teleperformance

Role Description

Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.

Key Responsibilities

• At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
• Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
• Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
• Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
• Conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
• Support the bank’s way of working to help as many customers as possible.
• Maintain relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
• Resolve complaints and errors quickly and ensure that the relationship with the customer is fully restored.
• Ensure each customer interaction leaves the customer satisfied that their needs have been met.

Qualifications

• Experience of working in a customer service environment and managing relationships with customers.
• Excellent communication skills, both verbal and written.
• A background of working within a regulatory environment.
• Good technology skills with the ability to use Microsoft Office.
• A customer-focused attitude.

Requirements

• Credit, Criminal, Sanctions and Fraud check will be completed.
• Must be able to provide physical documentation to evidence the last 2 years employment history.

Benefits

• £27,976.00 Annual Salary
• Fully Work from Home Role
• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey