[Hiring] Customer Support Executive @Nivoda

Role Description

As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include:

• Answering customer inquiries via live chat, WhatsApp, and email.
• Handling day-to-day client issues related to logistics, orders, and website bugs.
• Serving as the voice of the customer internally.
• Collaborating with all departments to bind the organization together.

If you are a problem solver with a customer-centric approach, this is an opportunity to make a real impact in a rapidly evolving industry.

What would you be doing?

• Focusing on resolving customer issues and ensuring swift response times.
• Adapting to constant changes in a fast-paced, scale-up environment.
• Being measured through team KPIs, including resolution time and response time.
• Having the autonomy to set your own KPIs for personal and team growth.
• Working together with other teams to tackle root causes of customer issues.

Qualifications

• Minimum 2 years experience in online customer support, live chat, and calls.
• Zendesk experience.
• 100% ownership and customer-first mindset.
• Organisation and ability to multitask across different platforms.
• Proactivity and forward thinking.
• Assertive nature and ability to be the voice of the customer when communicating internally.
• Excellent cross-functional collaboration skills.

Requirements

• Native or full professional proficiency in Spanish or French is highly desirable.

Benefits

• A vibrant company culture.
• Plenty of opportunities for growth and learning.
• Chance to join and contribute to a company during its exponential expansion phase.

Company Description

Nivoda is a global B2B diamond and gemstone marketplace that connects jewelry retailers with competitive, high-quality suppliers. Our commitment to excellence, transparency, and innovation drives every part of our business — from supplier relationships to customer success.

Our mission is to democratise access and empower every business, regardless of size or location, to buy and sell with confidence.