[Hiring] Claims Coordinator @Sedgwick

Role Description

Join our growing team as a Claims Co-Ordinator, playing a vital role in delivering an efficient, high-quality claims service and exceptional customer experience. This role is ideal for an organised and customer-focused professional who thrives in a fast-paced environment and enjoys being at the heart of the claims journey.

• Ensure new claims are handled efficiently from first notification through to allocation.
• Provide vital support to both customers and loss adjusters while delivering a high standard of service at every stage.
• Set up new claims accurately, triage cases, coordinate adjuster appointments, manage diaries, and arrange contractors where required.
• Act as a key point of contact, communicating confidently with customers, policyholders, clients, and colleagues.
• Resolve enquiries professionally and ensure service standards are consistently met.

Qualifications

• Customer Service Excellence: Confident and professional when dealing with customers, clients, and colleagues.
• Organisation & Planning: Able to effectively manage multiple tasks and maintain busy adjuster diaries.
• Attention to Detail: Ensures all claim information is accurately captured and entered onto systems.
• Communication Skills: Strong verbal and written communication skills.
• Administrative Experience: Previous experience in a professional office or administrative environment is advantageous.
• Insurance Knowledge: Prior experience within the insurance industry would be beneficial.
• IT Literacy: Competent user of Microsoft Word and Excel.
• Prioritisation Skills: Able to work efficiently under pressure while meeting service standards and deadlines.
• Multitasking Ability: Comfortable managing a varied workload.
• Teamwork: Works collaboratively with colleagues while supporting wider business objectives.
• Self-Motivation: Capable of working independently and using initiative.
• Flexibility & Adaptability: Responsive to changing workloads and business needs.
• Professionalism: Demonstrates a professional attitude at all times.
• Educational Standard: GCSE Maths and English (Grade C/4 or above, or equivalent) as a minimum qualification.

Requirements

• Strong administration, planning, and communication skills.
• Ability to manage multiple priorities and work to deadlines.
• Friendly and professional service over the telephone and via email.

Benefits

• Competitive salary taking into account skills, experience, and qualifications.
• A Self Invested Personal Pension Scheme (SIPP).
• Holiday allowance of 25 days plus bank holidays.
• Flexible working from our office or your home.
• Private healthcare plan (including pre-existing conditions).
• Life assurance.
• Group Income Protection.
• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.
• Employee assistance programme for employee wellbeing.
• Discounts on various products and services.