[Hiring] Car Claims Advocate @Lemonade

Role Description

We're looking for a Car Claims Advocate to help customers navigate one of the most stressful moments in their lives - a car accident or loss - with clarity, speed, and genuine care. You'll sit within our Claims team, owning auto property damage liability claims from first notice to resolution, and making sure every customer feels heard and fairly treated along the way.

We believe three things matter for every role at Lemonade:

• Drive to push through challenges
• Efficiency that keeps standards high while moving fast
• Adaptability that lets you pivot with data and AI insights

Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

In this role you'll:

• Investigate and process auto property damage claims - including theft and fire losses - in line with company policy and applicable state and federal laws
• Gather and evaluate police reports, records, and witness statements to determine claim legitimacy and liability
• Interview claimants and witnesses, explaining coverage decisions in plain language without leaning on jargon
• Collaborate with legal counsel and other teams to move complex claims forward quickly and professionally
• Maintain accurate, detailed records of all claim activity to keep things compliant and transparent
• Contribute to team KPIs and continuous improvement - your work directly shapes how customers experience Lemonade

Qualifications

• 1+ years of auto property damage claim-handling experience
• Working knowledge of insurance laws and regulations
• Lemonade expects all advocates to hold a license in good standing - if you don't have one yet, we'll support you in getting licensed within your first 3 months
• Strong analytical and critical thinking skills, with sharp written and verbal communication to match
• Comfort working independently and collaborating closely with a distributed team
• Proficiency with claims management software and Google Workspace
• Bachelor's degree in a related field, or equivalent professional experience
• Ability to work in a remote environment

Requirements

• Please note that we are unable to sponsor applicants for work visas.
• Unfortunately, we cannot consider applicants from these states: Alaska, California, Colorado, Montana, Hawaii, New Mexico and Puerto Rico.

Benefits

• Lemonade's US base salary range for this full-time position is $51,000 - $58,500 plus equity + benefits.
• Our salary ranges are determined by role, level, and location.
• Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
• Our competitive total rewards package includes comprehensive health & wellness coverage, equity, a 401(k) plan with employer match, 20 paid vacation days, and parental leave.
• Speak to your recruiter to hear more about the specific salary range for your preferred location and our total rewards package.

Company Description

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you'll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we're nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don't care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We're built as a lean, data-driven organization that relies on a common understanding of objectives and goals to provide teams with autonomy and ownership. We don't like spending our days in meetings and we skip committees altogether. At Lemonade, there's no such thing as going over someone's head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

Awarded 'best workplace':

• Best Workplace and Best-Led Company by Inc. Magazine
• "World Changing" by Fast Company
• Recognized as a World Changing Idea by Fast Company Magazine
• Ranked #1 Home insurance in America
• Won best renters and homeowners insurance in America by US News, and others
• Best Pet Insurance in America
• Rated "Best Overall Pet Insurance" by Better Homes & Gardens
• Rated 4.9 on the App Store
• Among the highest rated apps of all time