[Hiring] Senior Customer Advocacy Program Manager @Temporal Technologies

Role Description

Temporal has something most companies spend years trying to earn: developers who build their careers on the product, and enterprises running mission-critical systems on it. What we haven't built yet is the system that turns that trust into advocacy at scale. As the first hire on the Customer Advocacy team, you'll be the Director's partner in building the foundations of our Advocacy Systems and making it work day to day.

• Run the day-to-day advocacy and reference system.
• Be the trusted point of contact.
• Run the reference program.
• Source, nurture and track advocates.
• Help build the intake and consent model.
• Create a usable evidence and storytelling engine.
• Partner across Marketing to activate the right customers at the right moments.
• Partner with PR, Analyst Relations and Events.
• Bridge developer and customer advocacy.
• Make the impact measurable.
• Feed customer insight back.
• Use AI to scale.

Qualifications

• Builder's track record: 7+ years in customer advocacy, customer marketing, product marketing, or related program management.
• Reference program experience: Built or run a reference program with deal matching and tracking.
• Both craft and operations: Ability to direct or write a strong, metrics-backed customer story.
• Evidence and enablement: Built and maintained a customer evidence library.
• Data and systems fluency: Comfortable in a CRM (we use Salesforce) and reporting tools.
• Cross-functional influence: Get results across Sales, Marketing, Product, PR, Content and community teams.
• Applied AI: Use AI and automation to scale your work.
• Curiosity about technology: Willing to learn how durable execution works.

Requirements

• Experience with a developer, infrastructure, security or other deeply technical product and audience.
• Experience running or supporting a Customer Advisory Board, champions program or executive advisory group.
• Experience with Gong or other conversation intelligence, and with advocacy or reference platforms.
• Experience partnering with PR on press, analyst and speaking programs, or running an awards program.
• PMP, Six Sigma or similar program management credential.

Benefits

Temporal is a remote-first, engineering-led, developer-obsessed company with a missionary rather than mercenary culture. Expect occasional travel, including company offsites and Replay.

Company Description

Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. We embrace and celebrate differences and diversity.

Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.