[Hiring] Cancellation Representative @Endurance Warranty Services, LLC

Role Description

As a member of the Cancellation Team, you will be responsible for:

• Reviewing prior-day cancellations completed by our Dealers online for accuracy.
• Processing contract cancellations received in the Cancellation Team email box.
• Responding to Dealer inquiries regarding cancellation requests and refund check information.
• Submitting cancellations received for our Partners’ products in a timely manner.
• Managing both inbound and outbound calls.

The goal is to ensure excellent service standards, respond efficiently to inquiries, and maintain high customer satisfaction.

Duties & Responsibilities

• Assist the team in auditing online cancellations completed by our Agents and Dealers.
• Handle Cancellation tickets received in the team email box, including cancellation requests, check inquiries, or refund status updates.
• Utilize partners’ websites to verify the status of claims paid.
• Maintain a weekly list of contracts cancelled by contract #, Dealer, and refund amount due.
• Respond to questions and concerns from the National Business Development and Management teams.
• Update contracts with cancellation details and supporting documentation.
• Provide accurate, valid, and complete information using the right methods/tools.
• Follow communication procedures, guidelines, and policies.
• Other duties as assigned as business needs arise.

Qualifications

• Automotive, dealership, and/or warranty administration experience preferred.
• Excellent organizational skills with the ability to multitask and prioritize workload effectively.
• Proficiency in Microsoft Office (including Outlook, Excel, PowerPoint, and Word) and Adobe Acrobat.
• Ability to work independently as well as collaboratively within a team.
• Punctuality and dependability are crucial.
• Natural problem-solving skills; enjoys troubleshooting and resolving customer problems.
• Firsthand experience with data entry or finance and insurance systems such as PCRS or SCS is preferred but not required.
• Ability to recognize a problem or potential problem and react quickly and effectively.
• High school diploma or equivalent.

Requirements

• Sitting or standing for extended periods; repetitive motions; use hands to handle equipment or controls.
• Typing on keyboard; viewing computer screen for extended periods; speaking clearly and hearing.
• Camera/video usage is an essential function of the job.
• Regular use of typical office equipment, computer software, programs, and methods of communication.
• Must be able to lift 25 pounds.
• Candidates must pass a pre-employment Background Check.

Benefits

• Paid training
• Work From Home Opportunity
• Computer Equipment Provided
• 401(k) with company match after 90 days of employment
• Medical, Dental, and Vision Insurance
• Voluntary Life Insurance
• Internet Stipend
• Paid Time Off
• Holiday Pay